FAQ

Recruitment

Thank you for using the Join us section at the bottom of the Guinot website, where you can send us your CV and cover letter.

You can also register on the recruitment website www.guinot.com

Making appointments

We require 24 hours notice to cancel or reschedule an appointment, otherwise a 50% charge may be incurred.

Promotional Terms & Conditions

TERMS AND CONDITIONS

PURCHASE 2 HYDRADERMIE LONGUE VIE SOLEIL TREATMENTS AND RECEIVE 15% OFF THE SECOND TREATMENT.

Eligibility & Participation

1)      A “Qualifying Purchase” is 2 x full price Hydradermie Longue Vie Soleil treatments purchased and received between 6th May (UK) 7th May (Ireland) – 30th June 2024

2)      Eligible customers to purchase 2 “Hydradermie Longue Vie Soleil” treatments at full price to qualify for discount, it cannot be used in conjunction with any other treatment offer, including treatment courses, skincare programmes, treatment packages, multi treatment purchases and gift vouchers

3)      This offer is subject to treatment availability, contraindications and at salon owners discretion

Offer Discount

1)      Discount is 15% off of standard RRP of 2nd Hydradermie Longue Vie Soleil treatment

2)      Offer Discount is subject to availability

3)      Offer Discount cannot be used in conjunction with any other offers

4)      Treatments cannot be substituted for any other item, cash or credit

5)      Treatments subject to availability

6)      Treatments must be performed at location of purchase

7)      Treatments are non transferrable

8)      Treatments are subject to standard T&Cs

Voucher Discount

1)      Voucher is valid from 6th May (UK) 7th May (Ireland) – 30th June 2024 after which it will expire

2)      Invalid or expired vouchers will not be accepted

3)      Voucher can be redeemed against a 2nd  Hydradermie Longue Vie Soleil treatment within the promotional cycle period within participating salon

4)      Voucher can only be used once, in a single transaction. One voucher per transaction and per customer

5)      Vouchers cannot be substituted for any other item, exchanged or redeemed for cash or credit

How To Claim

1)      Participants must claim their Offer Discount at the same time and in the same transaction as their Qualifying Purchase or on production of a Hydradermie Longue Vie Soleil 15% voucher

 

 

PURCHASE 2 SUN CARE PRODUCTS AND RECEIVE A FREE THERMO-INSULATED BAG

Eligibility & Participation

1)      A “Qualifying Purchase” is two different full price Sun Care Products (Longue Vie Crème Solaire SPF50+ Visage/ Hydrazone Crème Solaire SPF50 Visage/ Hydrazone Fluide Sol SPF30 Visage/ Longue Vie Lait Solaire SPF50+ Corps/ Hydrazone Brume Solaire SPF30 Corps/ Capsules Solaires Longue Vie/ Longue Vie Soleil Crème Jeunesse Après Soleil Visage/ Longue Vie Soleil Lait Jeunesse Après Soleil Corps/ Hydrazone Gelée Apaisante Ap Soleil Visage & Corps/ Hydrazone Crème Hâle Progressif Visage/ Hydrazone Lait Hâle Progressif  Corps )

2)      Eligible customers to purchase two different Suncare Products at full price to qualify for free gift, it cannot be used in conjunction with any other retail offer, including sales, treatment packages, gift vouchers

3)      This offer is subject to availability and issued at The Guinot Salons discretion in salon during the fixed promotional period, all other sales channels are excluded

Free Gift

4)      Eligible customers who make a qualifying purchase can claim a pair of branded Thermo-insulated bag as a “Free Gift”

5)      Free gift in cannot be substituted for any other item, cash or credit

6)      One free gift per qualifying purchase

7)      Free gifts are subject to availability at point of redemption

How To Claim

8)      Participants must claim their Free gift upon full payment of qualifying purchase

 

PURCHASE 4 PICK N MIX AND A COSMETIC BAG FOR £35/€40

Eligibility & Participation

1)      Eligible customers must make a “Qualifying Purchase” to participate

2)      A “Qualifying Purchase” is the purchase of an “Eligible Product” in salon all other sales channels are excluded during the fixed promotional period

3)      An “Eligible Product” means 4 selected Deluxe trial sizes identified by their positioning on the promotional stand and 1x white cosmetic bag

4)      The Guinot Salon may, at its sole discretion identify which products are eligible or no longer eligible for this offer.

Promotional Price

5)      Promotional Price is £35/€40

6)      Promotional Price is subject to stock availability

7)      Promotional Price cannot be used in conjunction with any other promotional discount offer

8)      Bag may vary and is subject to stock availability

How To Claim

9)      Participants must claim their Promotional Price at the same time and in the same transaction as their Qualifying Purchase

 

 

 

Salon Terms & Conditions

FOR EXISTING CLIENT REDEEMING THE OFFER

·         Existing clients can only refer new clients i.e. people who have never previously been a client at the salon.

·         There is no limit on the number of ‘friends’ an existing client can refer to the salon. The existing client will be eligible for the 20% offer each time.

·         Once the ‘friend’ has been to the salon and has had their treatment, the existing client is eligible to redeem the offer.

·         To be eligible for the 20% discount, the existing client needs to purchase a treatment and a skincare cream. Minimum treatment spend of £30/€30 applies. ‘Skincare cream’ refers to face and body moisturisers only.

·         Treatment discount applies to Guinot treatments only, including face, body and depilation.

·         The discount cannot be used in conjunction with any other offer, promotion or discount.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         Free gift subject to availability. Gift may vary.

FOR NEW CLIENT (FRIEND) REDEEMING THE OFFER

·         The new client must present a completed Refer a Friend voucher at their appointment to redeem the offer.

·         The new client receives a 20% discount on their first treatment and product purchases.

·         The 20% discount applies only to one treatment, therefore if the client has multiple treatments, only the highest priced treatment will receive the discount.

·         The 20% discount applies to all products purchased on the client’s first visit.

Eligibility & Participation  

  1. Eligible customers must be a resident of the UK or Ireland and be over the age of 18 
  2. These terms and conditions are applicable across the entire Rewards Scheme and any participation is considered as acceptance. The Rewards Scheme account, in whatever form, are issued by and remain the property of Guinot which may, at any time, terminate the scheme or alter or amend the conditions of operation 
  3. Participants are entitled to one Reward Cards membership only. Guinot reserves the right to refuse, merge or close duplicate and or additional accounts 
  4.  Participants must register their personal details and keep Guinot informed of any changes. Guinot cannot be held responsible for any loss of points or rewards incurred as a result of out-of-date details. Accounts with out-of-date details that have not been updated for 18 months will be removed and points and rewards forfeited.   
  5. The Rewards Card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card 
  6. Guinot may decline to issue, withdraw or cancel Rewards Scheme membership, and / or remove a member from the scheme at any time where there is reasonable belief of:
    a. any abuse or attempted abuse of the scheme;
    b. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;
    c. any behaviour relating to Guinot that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
     
  7. Reward Scheme membership cannot be transferred, bought, sold or in any way traded. 
  8. Participants can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points or Rewards already accrued or issued. 
  9. Participants who do not collect any points for two years will be removed from the scheme and will need to reapply for new membership should they wish to re-join.  

POINTS 

  1. £1/1 Spent on Services will earn 1 point, £1/1 Spent on Retail will earn 2 points 
  2. Points can be earned on all products and treatments (excluding courses) 
  3. Participants will be required to quote their Rewards Card number to collect points on purchases made through any phone transactions. 
  4. Guinot may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. 
  5. Points are non-exchangeable or refundable and hold no money value. 
  6. Guinot reserves the right to deduct points for unattended appointments or cancellations with less than 24 hours’ notice where a deposit has not been taken. 
  7. Guinot is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products unless the exchange is for products with an equivalent points value. 
  8. Total points held will be shown on receipts 

REWARDS 

Thresholds & Reward 

  1. ON ENROLMENT = Reward key fob & Branded Key Ring  
    250 POINTS = Free Deluxe Sample
     
    500 POINTS= Free Upgrade from Hydradermie Youth to Hydradermie Age Logic
     
    1000 POINTS = Free Foot Peeling
     
    2000 POINTS = Free Branded Item
     
    3000 POINTS= Free Detoxygene or Hydra Summum Facial
     
  2. Appointments are subject to availability 
  3. Free Foot Peeling treatments must be pre-booked and added to a paid service, they cannot be taken as a standalone service 
  4. Rewards treatments must be pre-booked 
  5. If a Reward treatment is cancelled, not attended or rearranged with less than 24 hours' notice, the participant will have the value of the points automatically deducted  
  6. Rewards cannot be used in conjunction with any other offers 

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